1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Traffic citation details and images
• Personal identification information
• Vehicle information
• Contact information
• Payment information
• Communication with our service
• Court documentation

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information
• IP address
• Browser type
• Operating system
• Usage patterns
• Interaction with our platform

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision and Improvement

• Generate citation responses
• Process your requests
• Improve our AI algorithms
• Enhance user experience
• Analyze service performance
• Develop new features

2.2 Research and Development

• Train and improve our AI models
• Analyze citation patterns
• Develop defense strategies
• Create anonymized case studies
• Generate aggregate statistics

2.3 Communication

• Respond to your inquiries
• Send service updates
• Provide customer support
• Share important notices

3. Information Sharing and Disclosure

3.1 Sharing with Affiliates

We may share your information with our affiliated companies for:

• Service improvement
• AI development
• Analytics
• Research purposes
• Marketing (with your consent)

3.2 Third-Party Service Providers

We may share information with trusted service providers for:

• Payment processing
• Data analysis
• Cloud storage
• Customer support
• Email delivery

3.3 Legal Requirements

We may disclose information:

• To comply with laws
• To respond to legal requests
• To protect our rights
• To prevent fraud

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Improve our AI systems

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Object to certain data processing

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption
• Access controls
• Regular security assessments
• Employee training

7. AI Training and Data Usage

7.1 AI Development

• We use citation data to train and improve our AI systems
• Data may be anonymized for research purposes
• Patterns and insights are extracted to enhance our service
• Your data helps improve response strategies

7.2 Data Aggregation

We may aggregate and anonymize data to:

• Analyze success rates
• Identify effective strategies
• Improve service quality
• Generate statistical insights

8. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children under 16.

9. International Data Transfers

We may transfer your information to countries other than your residence country. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email
• Website notice
• Service notification

11. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at support@ticketresolver.com

12. California Privacy Rights

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sales
• Right to non-discrimination for exercising these rights

13. Cookie Policy

We use cookies and similar technologies to:

• Maintain service functionality
• Analyze usage patterns
• Enhance user experience
• Remember preferences

By using our Service, you agree to this Privacy Policy and our collection, use, and sharing of information as described herein.